Frequently Asked Questions
These are the terms that apply to every order taken on this site, without exception.
How long will my order take?
It is 1–2 business days before it leaves and 3–7 business days on the way, so 4–9 business days is what to expect. Tracking reaches you by email at the scan.
How much is shipping?
Free over $35.00, flat $4.99 under it. The weight of the box never changes the rate.
Do you ship outside the United States?
We stay domestic. Alaska, Hawaii and the territories our carrier covers are all included in that.
Can I collect my order from the shop?
Everything ordered online is posted out. For collection, buy at the counter: 313 Canal St, New York, NY 10013, United States, open Open Mon–Sat: 09:30–18:30 | Sunday: 10:00–18:00..
What can I pay with?
Checkout takes Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay, and every card detail stays with the payment provider rather than with us.
Can I return something?
Unused goods can be returned for 30 days. If the mistake came from us, so does the postage. Full terms on the returns page.
How fast are refunds?
5–7 business days from the return arriving. What happens after that is between your bank and its own schedule.
Can I cancel an order?
Before the order is picked, yes. In practice that is about 12 hours on a business day, then a return instead.
Is my card safe?
Our payment provider is PCI DSS compliant and handles the card form. We see the last four digits and nothing more.
How do I reach a person?
Messages to [email protected] are answered within 1 business day. To speak to somebody, (212) 343-0218 during shop hours (Open Mon–Sat: 09:30–18:30 | Sunday: 10:00–18:00.).
Still stuck?
Canal Bulbs & Parts
313 Canal St, New York, NY 10013, United States
Phone: (212) 343-0218
Email: [email protected]
Hours: Open Mon–Sat: 09:30–18:30 | Sunday: 10:00–18:00.